Great way to end the day!

[fauxreal.livejournal.com]

So, I take calls for a living. People who need help call me, and it's my job to get them where they need to go. 5 minutes before we're supposed to close this guy calls in. He makes a couple of mistakes. I'm your good auntie J, so I'm going to give you some hints for what to do when you call into a place trying to get help:

1. Don't try to be my buddy. I hate that. You're not my friend, and I'm not yours. I'm here to help, not to chit chat.



2. Don't whine or be demanding. This makes me want to accidentally lose the call.



3. Answer the questions I ask, not what you think I should know. Trust me, you'll get your chance.



4. If you're an engineer and you're supposed to be supporting a product, by all means know what that product is before calling me about it.
   "Siemens Energy & Automation, how can I help you?"
   "Yeah, I've got one o' y'all's automation products I need help with."
   "Okay, sir, and what product is it?"
   "Siemens."
   *sighs*



5. Don't expose yourself to be a bigoted prick unless you are absolutely sure the other person is.

Dude was all, "Hey, I know how you can get a free round of drinks tonight!" Being the lush I am, I invited him to go on. "Tell 'em you know the only city in the United States where the goverment will give you a sex change."
"You mean San Francisco?"
"Yep, how'd you know?"
"Insurance companies based in Minnesota have to cover sex-reassignment as well."
"Huh... didn't know that. I don't care if they wanna get their dicks cut off. Hell, send 'em over here, I'll chop it off and slap a bandaid on it" *insert Jack Chick HAW HAW here* "So, can I get somebody to call me?"
"I'll have a tech call you back."... Yeah, on Monday. Prick.

After my earlier bout, I did not need that.